Customer Business Manager – Away from Home

Overview

PepsiCo UK is home to some of the world’s most loved food and drink products. Making every day favourites like Walkers, Quaker, Doritos, Pipers and Monster Munch, to name a few! We have a fantastic reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one billion times a day in more than 200 countries and territories. The company generated $91 billion in net revenue in 2023. In the UK we pride ourselves on being a great place to work and in 2023 have been awarded the Times Top 50 Employers for Gender Equality (formerly Times Top 50 Employers for Women) for the 18th year in a row and Top Employer for the 12th year in a row.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit www.pepsico.com

Join the world of PepsiCo Impulse sales, where you will work hand in hand with your customers to grow their business and make a real impact. Your innovation, problem solving and entrepreneurial spirit will be utilised to the fullest; where in this fast paced and ever changing environment, we can go from idea to implementation in a matter of days.

You will be inspired by the drive of your leaders and feel a true sense of connection and comradery with your colleagues, who are proud to work in impulse; “I’m proud of just how agile and resilient we are as a team. These last few months have really reflected our ability to be malleable, and we’ve used our wide breadth of customer base to our advantage” AFH team member.

This role Reports into our Route to Market Channel Controller and will Lead and fully own the profitable development of PepsiCo UK businesses (Walkers Snacks, Pipers & Quaker) in partnership with a top 3 route to market customer. .

Responsibilities

• Deliver sustainable growth across all BU’s in the AFH channel through developing our strategic food service route to market (RTM) customer
• Lead, develop and coach a team of 3 indirect reports, setting clear direction to achieve the AOP/JBP targets
• Execute the Route to Market strategy and PepsiCo Away from Home calendar
• Lead the build and execution of a clear strategic agenda, incorporating Multi Year JBPs with the aim of growing our core business and expanding our brand footprint whilst driving sustainable category growth
• Step change the wiring & development of our strategic partnerships with this customer through World Class Customer Engagement
• Own and develop deep customer wiring plans including the regional engagement strategy across our customer and their subsidiaries through 2x PepsiCo Business Development Managers
• Develop and deliver execution for marketing programmes, NPD and base initiatives, in line with internal and external expectations
• Lead and own the Contracted & Multi-Site-Operator tender renewals
• Responsible for Top-to-Top (T2T), Quarterly Business Reviews, Buyer & X-Functional interactions
• Manage the quickly evolving landscape and requirements of digital to drive future relevance and growth of Snacking categories
• Partner with Category and Perfect Store teams to develop and deliver Perfect outlet plans
• Manage and develop cross-functional and Away from Home sub-channel relationships both internally and externally
• Support the development of the right pack price architecture (PPA) and terms structure in collaboration with the Route to Market Controller and Revenue Management
• Collaborate with AFH Finance Business Partner to build clear revenue models with defined metrics
• Represent our customer and Away from Home channel at key internal forums
• Feed into the ”Route to Market Scorecard” and own tracking and course correction for your customer
• Work with sector and global teams to leverage scale at a global level to open up local opportunities
• Lead the strategy to win new business in partnership with our customer and New Business team

Qualifications

• Success in a Commercial role, strong financial awareness
• Strong drive for results with a desire to succeed in an entrepreneurial culture
• Cross-functional experience in order to leverage internal partnerships
• Experience managing change: understands the measures required to drive sales performance of an organisation
• Excellent communication skills – engage and influence multiple stakeholders to build strong working relationships
• Influencing and negotiation skills: ability to drive agenda within both customer and PepsiCo environment
• Working with customers to identify needs and deliver winning solutions
• Autonomous leadership of customer management & engagement
• Well-developed analytical skills, combined with strong IT skills, including proficiency in Excel and PowerPoint
• Knowledge of SAP and Circana/Sales Out would be desirable but not essential
• Knowledge of Tableau & Power BI would be desirable but not essential

Why PepsiCo?

We offer a competitive salary, bonus, car allowance, critical Illness cover, flexible working, discounted gym membership, market-leading health and wellbeing support, generous company pension plus so much more. In 2024 we have enhanced our extended parental leave offering, now paying in full for 26 weeks of maternity leave and 10 weeks for paternity leave for those who have the respective length of service. We’re also pushing our benefits to be more pep+ by offering electric cars through salary sacrifice with a partnership with Octopus Energy.

We pride ourselves on our superb work force. The people in this business genuinely care about doing a great job! We have a common goal – strive to continuously improve our business performance and our own personal development. With the majority of executive team having been promoted organically, we are continually developing and encouraging our employees to push themselves further and offer them support with their continual learning. Career progression is incredibly important to us, and we provide great opportunities to grow a long term career.

A space to be y( )u

We want each and every PepsiCo employee to feel comfortable just simply being who they are and bring their full self to work. We celebrate what makes us all unique and know that to truly represent the communities around us we must reflect them in our workforce. That’s why we’ve empowered our employees to champion diversity and set up grassroots groups to drive our diversity and inclusion agenda from the ground up, embedding it in our culture. To find out more about our Employee Resource Groups (ERG’s) ask our team.

We are an equal opportunity employer and comply with the Equality Act 2010, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender, gender identity or gender reassignment, disability or race including; colour, nationality, ethnic or national origin.

To enable you to be at your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process. Please speak to the Recruiter directly about any support you need.

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